Last Updated: [27/05/2025]
Prime Food & Wine – Bedford, UK

At Prime Food & Wine, we take your privacy seriously and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and share your data across our physical store, online platforms (including Just Eat, Deliveroo, and Click & Collect), and social media channels.

Prime Food & Wine is a local convenience retailer based in Bedford, UK. We operate both in-store and online, providing products and services to the local community, including food, beverages, and essential goods, along with third-party delivery and money transfer services.

We may collect the following data when you interact with us:

• In-store transactions: Payment information (e.g., card receipts), loyalty program data
   
• Online orders (via our website, Just Eat, or Deliveroo): Name, address, phone number, order details, and payment method
   
• Click & Collect: Contact and pickup information
   
• Social media interactions: Public comments, likes, shares, messages
   
• Customer feedback or complaints: Email, phone contact, or in-store records
   

We use your personal data to:

• Process and fulfill your orders (in-store, Just Eat, Deliveroo, Click & Collect)
   
• Communicate order status, updates, or refunds
   
• Improve our customer service and support
   
• Handle complaints, returns, or refund requests
   
• Provide promotions, loyalty schemes, and marketing (only if you’ve opted in)
   
• Analyze usage trends for business improvement
   

We only share your data where necessary and only with:

• Delivery partners (Just Eat, Deliveroo) to process your orders
   
• Payment providers to securely complete transactions
   
• Service providers (e.g., website hosting or marketing platforms)
   
• Western Union or similar financial services providers (for money transfers)
   
• Law enforcement or regulatory bodies, if required by law
   

We do not sell your data to third parties.

You have the right to:

• Access the personal data we hold about you
   
• Request corrections or deletion of your data
   
• Withdraw consent for marketing communications at any time
   
• Request data portability
   
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused
   

In-Store Purchases:

• Refunds are provided for faulty or damaged goods with proof of purchase within 14 days.
   
• Perishable items are non-refundable unless defective.
   

Online Orders (Just Eat & Deliveroo):

• Refunds are handled through the relevant platform (Just Eat or Deliveroo) and are subject to their terms and timelines.
   

Click & Collect:

• Orders can be cancelled up to 1 hour before the collection time.
   
• Refunds for cancelled or faulty items will be processed within 3-5 working days.
   

We implement appropriate technical and organisational measures to safeguard your data from loss, misuse, unauthorized access, or disclosure. Online payment data is processed through encrypted and PCI-compliant payment gateways.

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If you have any questions about this policy or your data:

Prime Food & Wine
Bedford, UK
Email: dhimathi@yahoo.co.uk
Phone: +44 7403 441155